Delivery / Shipping
Your order will be supplied exactly as outlined in your order confirmation.
Standard and Express Shipping are available and are subject to different shipping fees and charges. Certain products, including large, bulky, or special-order items, may incur additional delivery charges. All applicable shipping costs will be displayed during the checkout process before your order is completed.
We aim to deliver your order within the estimated delivery timeframes. However, delays may occasionally occur due to circumstances beyond our control, particularly during peak periods or because of delays experienced by our shipping partners. Please allow up to 30 days for delivery for both Standard and Express Shipping.
Express Shipping is only available for selected locations and eligible orders. Availability will be confirmed during checkout.
A signature may be required upon delivery for certain orders. It is your responsibility to ensure that someone is available to accept the delivery. Home DFO will not be responsible for:
- Lost or missing parcels that have been signed for at your nominated delivery address, regardless of whether you personally accepted the delivery.
- Lost or missing parcels that have been left at your requested location after you have provided authority for the carrier to leave the parcel.
- Delays in delivery where an attempted delivery has been made within the stated delivery timeframe.
Some deliveries may not require a signature and may be left in a safe location at your delivery address in accordance with Australia Post's standard delivery procedures.
If you choose to collect your order from our store, you must collect it within 14 days of receiving notification that it is ready for collection. Orders not collected within this period will be considered abandoned and returned to our warehouse. A refund will be issued for the order value, less any applicable shipping and handling charges, together with a re-stocking fee of up to $20 per order, depending on the order.
Home DFO reserves the right to change, modify, or discontinue any delivery options at its sole discretion without prior notice.
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@homedfo.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@homedfo.com.au and send your item to: 1537 Sydney Road, Campbellfield, Vic 3061
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1537 Sydney Road, Campbellfield, Vic 3061
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
